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21101 User Research Associate, DigitalASO

Artspond - Other
Salary Freelance: maximum $10,000 flat-
Posting Date March 24, 2021

About ArtsPond
Join our team and play a role in advancing equity justice in Canada. ArtsPond is a changemaker of a different sort. Devoted to radical inclusivity, our mandate is to nurture healthy ecosystems that promote social, spatial, economic, digital, and accessibility justice by fostering cooperative actions fusing social innovation and the arts on-the-ground and in-the-cloud.

About the role
User Research Associate, DigitalASO / OSANumériques is an integral part of ArtsPond’s digital innovation knowledge management and platform-building team. In collaboration with Executive Leads and a cross-functional team of researchers, designers, and developers, User Research Associate is tasked with addressing various knowledge management and data collection needs throughout the design and development of DigitalASO’s Ecosystems Map.

Incubated by ArtsPond, the goals of DigitalASO / OSANumériques are to help foster a national innovation ecosystem for shared digital transformation of Canadian arts, culture, and arts services in response to collectively identified systemic issues. Featuring strategic alliance-, literacy-, and platform-building actions with regional and national stakeholders onsite and online, this transformative cooperative governance effort seeks to identify and strengthen regional advantages, national champions, cross-disciplinary institutions, shared digital resources and human-cloud infrastructure to help collectively bolster digital justice for all in Canadian arts and culture.

DigitalASO’s planned activities in 2021 include the cooperative publication of a digital transformation manifesto, co-design of an open source ecosystem mapping and matchmaking digital tool, and the scoping of a national alliance to help sustain access and inclusion for equity-seeking groups from the arts, cultural, and creative industries in the digital world.

Design of the Ecosystems Map will apply an iterative process rooted in the values of critical access. Our vision is for it to become an inclusive suite of interactive digital tools including visual cartography of non-geographic (i.e., conceptual, emotional) and geo-located digital transformation stories, networks, needs, resources, and initiatives. A recommender engine will also facilitate matchmaking between impacted groups for solutions in real and digital communities. These will help identify pathways to a more accessible post-pandemic digital future in Canadian arts and culture.

Guiding values
Actualize Justice: Help actualize social and digital justice for equity-seeking groups in Canadian arts and culture through a generous spirit of reciprocity and mutual care
Sustain Culture: Sustain an internal and external culture that respects wholeness and the multi-dimensionality of difference, including beliefs, values, needs, and experience
Strengthen Ecology: Help strengthen humility in regional and national ecosystems via open and honest collaborative dialogues led by impacted equity-seeking groups

Specific responsibilities include:

Knowledge Creation and Transfer (40%)

Support the collection of data from user research throughout the product design cycle
Conduct general research on design and technology issues to support team needs
Support relevant workshops as facilitator and/or researcher as appropriate
Product and Service Design (30%)

Analyze research data to generating design and strategic insights based on user research
Develop effective information flow (in collaboration with Accessibility Design Associate, UI/UX Design Associate)
Support the design of data structure (in collaboration with Tech Systems Lead)
Information Policy and Data Management (30%)

Collection and publishing of resource data
Develop solutions to improve quality of data
Support development of information privacy policy (in collaboration with Tech Backbone Lead)

The ideal candidate(s) will have:

Experience with applying the human-centered design framework and practices
High comfort level in a cross-functional team structure
Applied critical approaches to information, design, and/or access
Familiarity with the practice(s) of knowledge management (or equivalent)
Familiarity with user-centered design processes (or equivalent)
Familiarity with software development processes (or equivalent)
Excellent oral and/or written communication skills
Additional experiences and interests that would be considered an asset:

Currently enrolled or a graduate of a master’s degree
Familiarity with or a passion for arts and culture in Canada
Familiarity with user-centered design processes (or equivalent).

Other Information
This is a flexible, part-time, freelance contract from April to November 2021. Compensation is maximum $10,000 flat-fee. The position remains open until filled.

Please send a cover letter and curriculum vitae outlining your skills and interests related to the position to:

Jessa Agilo, Founder, President + CEO
ArtsPond / Étang d’Arts

Please reference “21101 User Research Associate” in the subject line.

ArtsPond is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, creed (religion), colour, disability, ethnic origin, family status, gender identity or expression, place of origin, or race, veteran status or any other status protected by federal, provincial, or local laws. We particularly encourage equity-seeking groups including women, Black, Indigenous, New Canadians, visible minorities, persons with disabilities, 2SLGBTQ+ and other diverse identities, cultures, and origins to apply. While we thank all who take the time to apply, only those selected for an interview will be contacted.

How To Apply
Contact: Jessa Agilo, Founder, President + CEO

By email

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