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Customer Service Representative- Remote Work

Topnotch Employment Services Inc. - Other
Overview
Salary $16 per hour
Posting Date April 1, 2020


Description
We are urgently seeking 100 inbound customer service representatives, to work remotely due to the covid 19 outbreak. Candidate must be fluent in french and must reside here in canada for ten years. Full time position, can work from home from anywhere must have internet and have customer service skills, if financial background would be great, if not we will screen them for more information.




Responsibilities
A major Banking Institution is seeking Customer Service Representatives to work from home.

Working remotely, this individual is responsible for taking inbound calls and handling customer inquiries over the phone, ensuring needs are resolved in a timely fashion.

The role includes some or all of the following key responsibilities:

· Sense of achievement providing excellent customer service and support in an inbound customer contact environment

· Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns

· Performs customer request problem identification and follows defined procedures to resolve correctly

· Maintaining high customer satisfaction ratings and service level agreements

· Receives and logs internal and or external customer problem request issue and ensures proper documentation

· Training will be provided

Skills
Basic Qualifications

? 1 year of experience in: Customer Service Delivery/Customer Contact Services; financial aid services

? High School Diploma

? Be able to pass a Criminal Record Check

- Must be a Canadian Citizen and must have lived in Canada for the past 10 years

? Must be able capable of performing independent remote work

Other Information
Schedule: Monday to Friday – 07:00-19:30 and occasional Saturdays

Duration: TBD

Hourly Pay Rate: $16.00 per hour

Location: Remote, working from home

Job Types: Full-time, Temporary, Contract











Delia Martins Business Development Sales Manager

Topnotch Employment Services Inc.

2365 Finch Ave West Suite 207, Toronto, ON M9M 2W8

T: 416-741-0066?F: 416-741-0069 | Delia: 416-907-7174

E: delia@topnotchemployment.com?
www.topnotchemployment.com

Website: https://www.linkedin.com/company/topnotch-employment-services-inc

How To Apply
Contact: Delia Martins Business Development Sales Manager

By email



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